Introduction

Welcome to JTR High Yields Agro Private Limited ("High Yields Agro," "we," "us," or "our"). We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy applies to our website, mobile applications (available on Google Play,  Apple App Store and others), and services, which include the sale of agricultural products (e.g., insecticides, fertilizers, seeds, machinery) and services (e.g., Crop Doctor consultations, field visits) for customers within India only. By using our platform, you consent to the practices described herein.

1. Information We Collect

We collect the following information to provide and improve our services:

Personal Details: Name, phone number, email address, and shipping/billing address.

Financial Information: Bank account details (e.g., UPI ID, account number) for processing payments.

Verification Documents: Government-issued IDs (e.g., Aadhaar, PAN) as required for specific transactions or compliance.

Transactional Data: Purchase history, payment status, and service requests.

Technical Data: IP address, device information, cookies, and app usage analytics.

User-Generated Content: Comments, ratings, media (e.g., photos/videos related to reviews or Crop Doctor consultations).

2. How We Use Your Information

Your data is used for:

Processing orders, payments, and deliveries.

Providing services like Crop Doctor consultations, field visits, and app functionality.

Communicating updates, offers, and transactional alerts via SMS, email, or app notifications.

Promoting Our Services: Displaying user reviews, ratings, or media on our platform, marketing materials, or third-party channels.

Verifying identity to prevent fraud.

Analytics and Insights: Using de-identified data (e.g., aggregated geographic, age, or farmer-type trends) to generate dashboards, graphs, and improve services.

Complying with legal obligations under Indian laws (e.g., IT Act 2000, Consumer Protection Act 2019).

3. Sharing with Third Parties

We collaborate with trusted third parties to operate our business. Your data may be shared with:

Payment Processors: Third-party gateways (e.g., Razorpay, Paytm) handle payments. Note: These providers have their own privacy policies, and we do not control their practices.

Logistics Partners: For product delivery and field visit coordination.

Service Providers: CRM tools, cloud storage, communication platforms (e.g., WhatsApp), analytics services, and marketing partners.

Legal Authorities: To comply with court orders, government requests, or applicable laws.

We ensure third parties adhere to confidentiality agreements and data protection standards.

4. User-Generated Content

Ownership: When you upload comments, ratings, media (e.g., reviews, Crop Doctor-related content), you grant us a non-exclusive, royalty-free license to use, modify, display, and distribute such content for promotional or operational purposes.

Responsibility: You confirm that your content does not violate third-party rights (e.g., copyrights, privacy) and is lawful.

Public Visibility: Reviews/media may be displayed publicly on our platform or marketing channels.

5. Data Security

We implement safeguards to protect your information:

Encryption: SSL/TLS for data transmission and storage.

Access Controls: Restricted access to sensitive data (e.g., financial details).

App Security: Regular updates and vulnerability checks for our mobile apps.

Note: While we strive for security, no online system is 100% risk-free.

6. Cookies and Tracking

We use cookies and similar technologies to:

Enhance website/app functionality and user experience.

Analyze traffic patterns (via tools like Google Analytics).

You can disable cookies via browser/device settings, but this may limit features.

7. Your Rights

Under Indian laws, you have the right to:

Access/Correct Data: Request a copy of your data or update inaccuracies.

Delete Data: Ask for deletion, subject to legal requirements.

Opt-Out: Unsubscribe from marketing communications.

To exercise these rights, contact us at privacy@highyieldsagro.com.

8. Children's Privacy

Our services are not intended for users under 18 years. We do not knowingly collect data from minors.

9. Updates to This Policy

We may revise this policy periodically. Changes will be posted on our website/app, with the "Effective Date" updated. Continued use implies acceptance.

10. Grievance Officer

For privacy-related concerns, contact our designated officer:

Role: Grievance Officer
Email: privacy@highyieldsagro.com
Address: Bengaluru, Karnataka, India