Delivery, Returns, and Refunds Policy

Effective Date: July 17, 2025

1. Delivery Policy

  • Service Area: Delivery within India only.
  • Processing Time: Products are processed in 1 to 7 business days (subject to supply chain constraints).
  • Delivery Timelines: Typically 2-20 days depending on location and shipment size.
  • Delays Beyond 20 Days: If delivery exceeds the expected date by 7+ days, you may cancel the shipment. Contact us immediately.

2. Product Expiration & Special Requests

Expiration Dates: Products are delivered for immediate use. If you require items with longer expiration dates:

3. Cancellation Policy

JTR High Yields Agro Private Limited offers a liberal cancellation policy to assist customers:
  • Same-Day Cancellation: Requests must be made within 24 hours of placing the order. Cancellations may not be honored if the vendor has already initiated shipping.
  • Non-Cancellable Items:
    • Seeds, products sold under short-expiration categories.
    • Prepaid orders once shipped.
  • Quality Issues: Refunds/replacements for perishables are permitted only if the customer establishes substandard quality.

4. Returns, Exchanges & Refunds

  • Damaged/Defective Products:
    • Must be reported within 24 hours of delivery.
    • Requires video/photo proof showing the damage/defect.
    • Subject to vendor inspection and approval.
    • If approved, product pickup will be arranged in 2-5 business days.
    • After verification you may opt for refund or exchange.
  • Product Not as Described:
    • Must be reported within 24 hours of delivery.
    • Requires video/photo proof showing the discrepancy.
    • Subject to vendor inspection and approval.
    • If approved, product pickup arranged in 2-5 business days.
    • After verification you may choose refund or exchange.
  • Returns Process:
    • Product pickup scheduled within 2-5 business days after approval.
    • Refunds initiated only after physical verification of the returned product (unless otherwise stated).
    • Refund credited to the original payment method within 6-8 business days after confirmation of refund.
  • Exchange Process:
    • Replacement shipped in 2-7 business days after verification.
    • Delivery follows standard 2-20 day timeline.
    • Exchange subject to product availability.
  • Warranty Claims: Products under manufacturer warranty must be addressed directly with the manufacturer.

5. Payment Methods & Refund Conditions (Partial COD & Prepaid)

Partial COD (Advance + COD Balance):
  • Under Partial COD the customer pays an Advance Amount at the time of order; the remaining balance is payable at delivery.
  • Advance Amount (Non-Refundable): The advance paid under Partial COD is non-refundable except in the following situations:
    • The seller cancels the order; or
    • The shipment is never dispatched or never reached the base delivery location due to delivery partner constraints (i.e., delivery partner failure to pickup/dispatch or shipment stuck before reaching the local delivery network).
  • In the above exceptions we will process a full refund of the Advance Amount.
Prepaid Orders (Payments paid in full at checkout):
  • If a customer cancels the prepaid order before shipment or rejects the order at delivery, we will refund the paid amount after deducting a 10% cancellation fee of the order value. This 10% fee applies in all customer-initiated cancellations for prepaid orders.
  • If the seller cancels the order or the shipment is never dispatched / never reached the base delivery location due to delivery partner constraints, we will process a full refund of the prepaid amount (no deduction).
General Notes on Refunds:
  • Refunds (advance or prepaid) are processed after confirmation and any required verification.
  • Refunds will be credited to the original payment method within 6-8 business days after confirmation of refund.
  • All refunds are subject to case-by-case verification. We reserve the right to evaluate documentation and vendor/delivery partner records before approving refunds.

6. Contact Support

For complaints, delays, or cancellations:
Email: support@highyieldsagro.com
Phone: +91 9493537700
Note: This policy complies with the Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Jurisdiction for disputes lies in Chittor, Andhra Pradesh.